IT ADMINISTRATOR – 1ST LEVEL SUPPORT (m/f/d)

You can expect a diversified and interesting range of tasks. We look forward to receiving your informative application documents stating your salary expectations and the earliest date you could start. We ask you to please send your application in pdf-format and to combine all documents in a single file.

Your Tasks

  • Central IT 1st level support in the Olbrich corporate group
  • Handling of malfunctions and service requests in the field of hardware and software (ticket system, telephone, e-mail)
  • Analysis and processing of incoming tickets
  • Troubleshooting within the scope of 1st level support
  • Process controlled administrative tasks, e.g. processing of tickets for the entry/exit of employees, user administration, file recovery
  • Complete documentation of the tickets
  • Documentation of solutions in the knowledge database
  • Forwarding of the processes with corresponding pre-qualification to the subsequent 2nd level support
  • Computer installation (configuration via KACE in 2nd level support)

Your Profile

  • Successfully completed training as an IT specialist in system integration, IT business management or a
  • comparable degree with high IT affinity
  • Good knowledge of the Windows Client operating systems as well as secure general knowledge of network technology
  • Good knowledge in the use of the MS Office package
  • Basic knowledge in the fields of networks, Windows servers as well as Microsoft Exchange are advantageous
  • Independent way of working, self-responsible and conscientious acting
  • Strong communication skills, good German and English skills
  • Ability to work in a team